Calls can't be heard on normal ear speaker

Hello! 

Thank you for posting in the Apple Support Community. If you can hear calls only on the loudspeaker and not on the normal ear speaker of your iPhone 11 Pro Max, try these steps:

• Check the call volume settings.
• Clean the ear speaker from dust or debris.
• Restart your iPhone.
• Ensure your iOS is up to date.
• Review accessibility settings in your iPhone.
• If the issue persists, try resetting all settings.

For unresolved issues, contact Apple Support Tel.: 0800 6645 451 (DE) or visit an Apple service center.

Remember to back up your device before making significant changes. If it's a hardware problem, seek professional help from Apple or an authorized technician.

We have a community for English here: discussions.apple.com. Since you’ve posted in English, we’d be happy to see you join us there.

Thanks!

Thanks for posting your question in the Apple Support Communities. We have a Community for English speakers here: Official Apple Support Community

Please feel free to join and post your question there, or repost your question in German here: Offizielle Apple Support Community

Have a nice day!