Hi mirjetra228,
If your iCloud account is disabled and you're experiencing issues purchasing more storage or installing apps, it's important to take steps to resolve the situation. Here's what you can do:
- Contact Apple Support: Start by contacting Apple Support for assistance. You can reach out to them through their website, by phone, or by visiting an Apple Store. Explain the situation, including the error messages you're receiving, and they should be able to help you troubleshoot and resolve the issue.
- Check your Account Status: Log in to your iCloud account on a web browser and check if there are any notifications or alerts regarding your account status. It's possible that there may be outstanding issues or actions required to resolve the account block.
- Verify your Payment Information: If you're having trouble purchasing more storage, make sure that your payment information associated with your Apple ID is up-to-date and valid. Sometimes, payment issues can lead to account restrictions.
- Review Security Settings: Check your account's security settings, including two-factor authentication, to ensure that everything is set up correctly. Sometimes, security measures can cause account access issues if they're not configured properly.
- Reset Password: If you suspect that your account may have been compromised or if you're unable to sign in due to a forgotten password, you can attempt to reset your Apple ID password. Follow the instructions provided on the Apple website to initiate the password reset process.
- Review Purchase History: Take a look at your purchase history to see if there are any unauthorized transactions or suspicious activity. This could provide insight into why your account may have been disabled.
- Consider Account Recovery: If you're unable to resolve the issue through normal means, you may need to go through the account recovery process with Apple. This typically involves verifying your identity and providing additional information to prove ownership of the account.
By following these steps and working with Apple Support, you should be able to address the issues with your iCloud account and regain access to the services you need.
Good luck!
Greetings
AntonBernad