iPhone photos in portrait mode don‘t get synched with iCloud

Question

iPhone photos in portrait mode don‘t get synched with iCloud

i am using an IPhone 13 running on OS17.4.1 and I have problems syncing fotos from my iPhone when they were recorded in portrait mode. Once there is one portrait photo in the sync queue it get‘s stuck completely. When I restart my iPhone the photos are lost on the phone and definitely not synched to iCloud (they are also not in the deleted files folder).

When I try to share these photos via Shared folder it does not work; when I try to send via airdrop it get‘s stuck preparing the photos; when I remove the portrait mode, I can share via airdrop…

I am running out of ideas on what to do and I have already lost a number of photos. Appreciate any suggestions.

thx

iPhone 13, iOS 17

Gepostet am 03. Mai 2024 20:17

Antworten

Answer 1

05. Mai 2024 00:38 als Antwort auf Leilei

Hello!

We're grateful for your participation in the Apple Support Community. Consider signing out of your iCloud account and signing back in, as this can often resolve syncing issues. If the problem continues, it would be advisable to contact Apple Support for further assistance.

For those who prefer English, we have an exclusive community available at discussions.apple.com. As your post is in English, we cordially encourage you to join our English-speaking community there.

Thank you!

○ Apple Support ○ Hotline: Tel.: 0800 6645 451 (DE) ○ 0800 220325 (AT) ○ 0800 00 1853 (CH) ○

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Answer 2

05. Mai 2024 08:01 als Antwort auf Leilei

Bitte überprüfe deinen Speicherplatz:

im iPhone selbst
in der iCloud

In beiden sollten zirka 6% Speicherplatz frei sein.

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