iPhone screen damage
Dear Apple Support Team,
I hope this message finds you well.
I am writing to file a formal complaint regarding an issue with my iPhone device. Shortly after purchasing the phone, it accidentally fell and sustained a minor impact on one corner. However, the device was protected with a screen protector, which remained completely intact and undamaged.
Despite this, the internal screen appears to have been damaged, which raises concerns about the device’s durability and build quality.
In addition to this issue, I have been experiencing several technical problems:
- The phone becomes unresponsive or freezes when receiving incoming calls.
- There appears to be an unusual issue with the camera, which affects its normal functionality.
These problems have significantly affected my experience with the device. Given that the damage seems inconsistent with the level of impact and the protection used, I believe this may be due to a manufacturing defect or internal fault.
Therefore, I kindly request a thorough inspection of my device and ask for an appropriate solution, which may include repair, replacement, or compensation.
I would appreciate your prompt attention to this matter and look forward to your response.
Kind regards,
Refat ***
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iPhone 17 Pro Max, iOS 26
