Help with subscription
I was charged $9.99 from SG*TheChatPro on June 7, 2026 but I cannot find this subscription on any device. Please cancel it and refund me.
I was charged $9.99 from SG*TheChatPro on June 7, 2026 but I cannot find this subscription on any device. Please cancel it and refund me.
Hello anthony130,
paul129 is right: this is a user community, so nobody here can cancel a subscription or issue a refund for you.
First check whether the charge is actually connected to your Apple Account:
https://reportaproblem.apple.com
Sign in there and look for the purchase or subscription. If it appears, you can request a refund from that page. You can also check your subscriptions under Settings > your name > Subscriptions.
If the charge does not appear in your Apple purchase history at all, it may not have been billed through Apple. In that case, contact your card issuer or bank and don’t post card details, order numbers or Apple Account information here.
Just a gentle reminder: we also have a dedicated English Apple Support Community at Official Apple Support Community.
Best regards 🌺
PreCognition
Hello anthony130,
paul129 is right: this is a user community, so nobody here can cancel a subscription or issue a refund for you.
First check whether the charge is actually connected to your Apple Account:
https://reportaproblem.apple.com
Sign in there and look for the purchase or subscription. If it appears, you can request a refund from that page. You can also check your subscriptions under Settings > your name > Subscriptions.
If the charge does not appear in your Apple purchase history at all, it may not have been billed through Apple. In that case, contact your card issuer or bank and don’t post card details, order numbers or Apple Account information here.
Just a gentle reminder: we also have a dedicated English Apple Support Community at Official Apple Support Community.
Best regards 🌺
PreCognition
Hello anthony130
It would be best to get in touch with Apple support directly. As this is a user community, we cannot offer a refund, but I am sure they will be happy to help you and sort out a refund.
Good luck!
Thanks for posting your question in the Apple Support Communities. We have a Community for English speakers here: Official Apple Support Community
Please feel free to join and post your question there, or repost your question in German here: Offizielle Apple Support Community
Have a nice day!
Help with subscription