Apple iMac reset.
Hi
I am trying to factory reset my iMac but its asking me to log into my account with an old email that dosent exist any more.
I can log into my normal apple account but thats not helping me reset the computer.
Hi
I am trying to factory reset my iMac but its asking me to log into my account with an old email that dosent exist any more.
I can log into my normal apple account but thats not helping me reset the computer.
Before erasing anything, make sure you have a current backup.
That old email is probably the Apple Account tied to Find My and Activation Lock on the iMac. If you only changed the email address on that same account, try your current Apple Account password when the old address appears.
If it’s a separate account, your newer account won’t unlock the Mac. You’ll need to recover the account shown or remove the iMac from that account through Find Devices. Apple may also help remove Activation Lock if you have valid proof of purchase.
Before erasing anything, make sure you have a current backup.
That old email is probably the Apple Account tied to Find My and Activation Lock on the iMac. If you only changed the email address on that same account, try your current Apple Account password when the old address appears.
If it’s a separate account, your newer account won’t unlock the Mac. You’ll need to recover the account shown or remove the iMac from that account through Find Devices. Apple may also help remove Activation Lock if you have valid proof of purchase.
Thanks for posting your question in the Apple Support Communities. We have a Community for English speakers here: Official Apple Support Community
Please feel free to join and post your question there, or repost your question in German here: Offizielle Apple Support Community
Have a nice day!
Gut zu wissen: nicht alle Menschen in der Community fühlen sich im Englischen sicher, bitte nutze Apple Intelligence, eine ÜbersetzungsApp oder nutze die englischsprachige Community.
Die Kolleg:innen dort freuen sich auf deine Fragen.
Ich kann das nur unterstreichen. Die englischen Threads häufen sich hier gerade. Einen Nutzen gewinnt nur der TO und die wenigen User, die Englisch verstehen. Das dient nicht dem Sinn des Forums.
Aus diesem Grund plädiere ich sehr dafür, dass hier nur auf Deutsch gepostet und diskutiert wird. Dann haben alle etwas davon.
Apple iMac reset.