Apple iMac reset.

Hi

I am trying to factory reset my iMac but its asking me to log into my account with an old email that dosent exist any more.

I can log into my normal apple account but thats not helping me reset the computer.

Gepostet am 15. Juli 2026 14:33

Antworten
Frage gekennzeichnet als Höchstrangige Antwort

Gepostet am 15. Juli 2026 14:43

Before erasing anything, make sure you have a current backup.


That old email is probably the Apple Account tied to Find My and Activation Lock on the iMac. If you only changed the email address on that same account, try your current Apple Account password when the old address appears.


If it’s a separate account, your newer account won’t unlock the Mac. You’ll need to recover the account shown or remove the iMac from that account through Find Devices. Apple may also help remove Activation Lock if you have valid proof of purchase.

3 Antworten
Frage gekennzeichnet als Höchstrangige Antwort

15. Juli 2026 14:43 als Antwort auf Michaelwyse

Before erasing anything, make sure you have a current backup.


That old email is probably the Apple Account tied to Find My and Activation Lock on the iMac. If you only changed the email address on that same account, try your current Apple Account password when the old address appears.


If it’s a separate account, your newer account won’t unlock the Mac. You’ll need to recover the account shown or remove the iMac from that account through Find Devices. Apple may also help remove Activation Lock if you have valid proof of purchase.

15. Juli 2026 14:51 als Antwort auf Michaelwyse

Thanks for posting your question in the Apple Support Communities. We have a Community for English speakers here: Official Apple Support Community


Please feel free to join and post your question there, or repost your question in German here: Offizielle Apple Support Community


Have a nice day!


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Apple iMac reset.

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