MacBook Air version 12.7.6

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Nivel 1

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MacBook Air version 12.7.6

so I need to enable screen recording for google, though it requires me to put a username and password to make changes so google can have access. I tried to put in the password that I use to access my Mac book air. Doesn’t work. (Under the lock signal it says to put password to allow this. Didn’t say anything about username, but it does have a little box with for username.) So first time I didn’t try it with the username. Second time I tried with my Apple ID password. Absolutely nothing. So then I was going to put username but then I realized… I don’t know what the username is. So I searched up on google how to find your username for the system preferences and it said to go to users and groups, above admin it said it should have the username, so I checked and it’s blank. So I searched up again how to find the username. Said to go to finder then press Go and then press home. It gave me something in all lowercase. So I put it into the username box by itself and nothing. So then put it into the username and put the MacBook login password into the password box and it didn’t work. I even tried to put it the same way with the Apple ID password and nothing. Absolutely nothing. I don’t know if my username is wrong or if the password is wrong or if both are wrong, or if it’s just the computer. All I know is that I need to have screen recording enabled for an an upcoming exam. Can anyone please help?

Publicado el 6/07/2026 05:38 p.m.

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Answer 1

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Muacky

Nivel 5

4.016 puntos

3/08/2026 05:00 a.m. en respuesta a antoniett

Hello!

To authorize screen recording in System Preferences, macOS requires the credentials of an administrator account. The username it asks for is usually the full name you see when you turn on the computer, and the password is the one you use to log in to that account. If the information entered does not belong to an administrator profile, the security padlock will not allow you to make changes.

Follow these steps to fix it:

Verify your username: Restart your Mac and write down the exact name that appears below your profile picture on the login screen.
Enter the credentials: Go to System Preferences > Security & Privacy, and click on the padlock. Type that exact name (respecting capitalization and spaces) in the username field, along with your Mac password.
Reset the password (if step 2 fails): If it still doesn't work, shut down the Mac, then turn it on while holding down the Command (⌘) + R keys until you see the Apple logo. In the top menu bar, choose Utilities > Terminal, type resetpassword without spaces, press Enter, and follow the on-screen instructions to set up a new password for your administrator user.

Regards!

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MacBook Air version 12.7.6

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