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Hello,

I purchased two phones from your website and selected the option to pick them up at a store in Barcelona on October 24, 2026, between 16:00 and 16:15. I arrived at the store at 15:35, only to find it unexpectedly closed. Consequently, I was unable to collect my order, and there was no one present to assist me. I did not receive any notification regarding the closure, a change to the pickup date, or a refund. Could you please inform me about the status of my order? I look forward to your prompt response.

Order number: ****

Thank you.

[Gestionado por Moderador]