Mi banco atualizó mi tarjeta mas apple no atualiza el pago

I need to speak in English, even so that I am in Spain.

My debit card renew, it is already renew in my account, yet I still not able to cancel the old one and replace for the new one; and apple keep sent me messages that can't pay the cloud. I do not need Robots Ai to talk to, I tried to have assistence, but on this days only Artificial Ignorance is available, and I still waisting time and having problem ... No one to call and fix it . What to do?

I do not have any clue.