Incorrect charge for canceled Lightroom free trial
Hello,
I am contacting you regarding a problem with a subscription on my Apple ID. I previously had Lightroom installed, and my subscription expired. At that time, I did not have enough funds to renew it. Lightroom offered me a free trial for one week, followed by a $19.99 annual subscription.
I accepted the free trial but immediately canceled it about an hour later. Despite this cancellation, I am now being charged $19.99 for this subscription. I do not intend to use Lightroom and should not be billed, as the trial was canceled within the allowed period.
Please remove this subscription and ensure that no charges are applied to my account. This issue is also preventing me from downloading new apps from the App Store.
Thank you for your assistance.
iPhone 16 Pro Max, iOS 26