Refound request to be cancelled

Question

Niveau 1

4 points

Refound request to be cancelled

Hello Apple Support,

I submitted a refund request on October 16, 2026, for a Tanki Online purchase (Tankoins Pack 6). The request is still pending, and the estimated decision date is October 18, 2026.

I would like to withdraw my pending refund request and keep the original purchase. I do not want the refund to be processed.

Could you please let me know whether you can cancel my pending refund request before a decision is made, or direct me to the correct department?

Thank you for your help.

Best regards

iPhone 16 Pro Max, iOS 27

Publiée le 16 oct. 2026 à 14h13

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Answer 1

Réponse la mieux classée

batorousseauevan

Niveau 9

57 990 points

Le 16 oct. 2026 à 14h31 en réponse à marian98

Bonjour marian98,

Nous ne sommes pas l’assistance Apple, mais des utilisateurs comme vous… et francophones en plus 😉

Pour savoir s’il est encore possible d’annuler votre demande de remboursement en cours, je vous conseille de contacter directement l’assistance Apple. Vous pouvez les contacter ici : Contact – Assistance Apple officielle (FR).

Passez une bonne journée !

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Answer 2

Julien_787_France

Niveau 5

5 530 points

Le 17 oct. 2026 à 15h19 en réponse à marian98

Good afternoon Marian,

Unfortunately, we won't be able to help you out on this issue as this is Apple French (language) Community, and we do not deal at all with this kind of issue.

I do recommend to connect again to the web site where you submitted this request.

Have a good day.

Julien

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