MacBook Air 11″, OS X 10.11
🔐 About protecting your Apple account and devices from unauthorized access
We understand your concern, especially if you believe someone is actively trying to access your data.
The most important step right now is to secure both your Apple ID and your trusted devices as quickly as possible.
📲 Immediately change your Apple ID password
Use a strong and unique password that you do not use anywhere else.
You can change it here:
🛡️ Make sure Two-Factor Authentication is enabled
Two-factor authentication adds an extra layer of security and prevents someone from accessing your account with only the password.
Official Apple guide:
Two-factor authentication for Apple ID
🔍 Review trusted devices
On your iPhone, iPad, or Mac:
Settings → Your Name → Devices
Remove any device you do not recognize immediately ❌
📧 Check for unknown email forwarding or recovery changes
Verify:
Trusted phone numbers
Recovery email addresses
Payment methods
Security notifications from Apple
If anything looks unfamiliar, remove or update it.
☁️ Secure your important files
If you believe someone still has access:
Disconnect from suspicious Wi-Fi networks
Back up your important files
Avoid downloading unknown apps or profiles
Check Settings → General → VPN & Device Management for unknown profiles
⚠️ About “someone still being inside”
In many cases, repeated login alerts happen because:
A device is still signed into your Apple ID
Old passwords are saved somewhere
Someone is repeatedly attempting login
Once the password is changed and trusted devices are reviewed, access attempts usually stop.
🛠️ If you still believe the account is compromised
Contact Apple Support directly and request an account security review:
They can help verify whether there are unauthorized changes or suspicious activity linked to your Apple ID.
📚 Apple’s official security recommendations
If you think your Apple ID has been compromised
if my guidance helped you, I’m really glad — don’t forget to leave your like 💛
🔐 About protecting your Apple account and devices from unauthorized access
We understand your concern, especially if you believe someone is actively trying to access your data.
The most important step right now is to secure both your Apple ID and your trusted devices as quickly as possible.
📲 Immediately change your Apple ID password
Use a strong and unique password that you do not use anywhere else.
You can change it here:
🛡️ Make sure Two-Factor Authentication is enabled
Two-factor authentication adds an extra layer of security and prevents someone from accessing your account with only the password.
Official Apple guide:
Two-factor authentication for Apple ID
🔍 Review trusted devices
On your iPhone, iPad, or Mac:
Settings → Your Name → Devices
Remove any device you do not recognize immediately ❌
📧 Check for unknown email forwarding or recovery changes
Verify:
Trusted phone numbers
Recovery email addresses
Payment methods
Security notifications from Apple
If anything looks unfamiliar, remove or update it.
☁️ Secure your important files
If you believe someone still has access:
Disconnect from suspicious Wi-Fi networks
Back up your important files
Avoid downloading unknown apps or profiles
Check Settings → General → VPN & Device Management for unknown profiles
⚠️ About “someone still being inside”
In many cases, repeated login alerts happen because:
A device is still signed into your Apple ID
Old passwords are saved somewhere
Someone is repeatedly attempting login
Once the password is changed and trusted devices are reviewed, access attempts usually stop.
🛠️ If you still believe the account is compromised
Contact Apple Support directly and request an account security review:
They can help verify whether there are unauthorized changes or suspicious activity linked to your Apple ID.
📚 Apple’s official security recommendations
If you think your Apple ID has been compromised
if my guidance helped you, I’m really glad — don’t forget to leave your like 💛
Hello, Lina88!
Welcome to the Apple Support Community! Here we are users helping other users by sharing solutions and experiences.
📌 Just one note:
this is the Portuguese Apple Support Community.
You can continue here if Portuguese is okay for you, but if you prefer support in English, you may get better visibility in the English community:
⚠️ About your situation:
if you believe someone is accessing your Mac, Apple ID, files, or bank information, treat this as a security issue and act carefully.
First, avoid posting here:
This is a public user community.
📌 Since your MacBook Air is running OS X 10.11, that system is very old and may not have current security protections or compatibility with modern services.
I would focus on these steps:
📌 Apple Account page:
📌 Apple Account recovery:
📌 Official Apple article about compromised Apple Account:
⚠️ If you think the Mac itself is compromised, one of the safest approaches is usually:
📌 Also check if there are unknown items in:
⚠️ If banking information was affected, Apple Community cannot investigate that. You should contact the bank directly, block cards if necessary, and follow their fraud/security process.
📌 Since you said Apple Support is already trying to help you, I would keep working with them directly and provide clear facts:
Hope this helps.
Best regards,
Felipe Lapolli
Hello friends, I would like to know what is the most effective way to prevent into deal with the invasions
