Email address stuck in an Apple Account: "This Apple Account is not valid or not supported"

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Nível 1

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Email address stuck in an Apple Account: "This Apple Account is not valid or not supported"

Hi everyone,

My computer was recently compromised by hackers. I have already restored my PC’s security and recovered all my personal accounts, but I am dealing with a very specific issue involving my primary email address (myemail@hotmail.com).

The attackers used my MAIN email address to create an Apple Account (I had never created an Apple Account with this email before). To be clear, the account is not locked or disabled; Apple’s system simply does not recognize it as a valid, standard account.

Here is my current situation:

When I try to log in or reset the password using my email address, Apple displays the error message: "This Apple Account is not valid or not supported."
When I try to create a new account using this same email address, the system gives me the exact same error message: "This Apple Account is not valid or not supported."
Despite this invalid status, I am still actively receiving notification emails from Apple at this Hotmail address informing me about password changes and sign-in attempts made by the attackers.

This is my primary email address containing my full name, which I’ve owned since childhood, so getting this resolved is extremely important to me.

It seems my email address is stuck in a weird intermediate/invalid state, or was changed to a secondary alias within Apple’s system.

Has anyone dealt with this before? How can I resolve this deadlock to either release my email address or regain access to this account?

Any help would be greatly appreciated. Thank you!

iPhone 14 Pro Max, iOS 26

Publicado em 25/09/2026 13:25

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Answer 1

Resposta melhor classificada

Yasmin_Yanca

Nível 4

1.540 pontos

3/10/2026 14:25 em resposta a mattheus49

Hi! I hope you're doing well!

One important detail is that receiving Apple notifications at this email address does not necessarily confirm that the address itself is the primary email address of the Apple Account. It may be associated with an Apple Account in another way.

Since Apple currently returns “This Apple Account is not valid or not supported” when you try to sign in or recover the account, it is difficult for us in the Community to determine exactly how that email address is associated with Apple's systems.

I would first recommend checking the Apple emails you received carefully. If any of them show information about the Apple Account involved, that may help you determine whether your email was actually used to create the account or was only associated with it.

Since you still have access to the email address but Apple's account recovery system does not recognize it as a valid Apple Account, I would recommend contacting Apple Support and explaining exactly what happened, including the error message you're receiving.

Also, since your computer and accounts were previously compromised, make sure you've changed your email password, signed out of any unknown sessions, and enabled two-factor authentication on your email account.

Finally, I strongly recommend verifying that the emails you're receiving are actually from Apple and not phishing attempts. Avoid clicking links in those emails until you've confirmed they're legitimate.

I hope this helps!

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