Homepod Mini - Setup Failed (-5320)

Hi - you aren’t (sadly) alone. I tried to rebuild and setup a new HomePod this morning and got exactly the same as you.

I have been on the phone with Apple support and they’ve taken syslogs from my iPad mini whilst the setup error is happening and logged it as a case.

If I don’t hear back before, I have an update call booked for next Tuesday, 19th December at 10am with the guy I spoke with.

I’ll let you know what I find out as at the moment I have an expensive paperweight!

Same for me. All of my hubs, and the iPhone, were upgraded to 17.2. I had to remove one of the homepod minis from homekit, reset the homepod mini, and then I attempted to add back into the home. I've tried five times, continually receive the -5320 error.

Some have said this is a problem with 17.2. Others have suggested to just keep trying and it may work.

I have the same problem since December 2023. Previously functioning HomePod mini refuses to set up with either error -7003 (if I don't enter iCloud password - something that should not even come up during set up), or -5320 if I do enter it. Spent an hour with an Apple engineer, very clear and helpful, but could not fix the issue. Suggested my work profiles needed for WiFi and VPN may affect communication and should be removed as last resort. But without clear hope for resolution, I am not willing to go through this extra step. I was able to set it up with someone else's account and device without a problem, so it must be tied to my configuration or iCloud account. I'm hoping that 17.4 will change something eventually.

Some of the things we tried without effect: disabling iCloud advanced data protection, using another WLAN, removing and adding home, restoring pod software, trying both iPhone and iPad, removing VPN software.

Well I’ve tried everything and come out with nothing. I contacted Apple support several times,did hundreds of ways to try but all in vain,It literally drives me up the wall which makes me wanna swear.

sorry to hear of your continuing troubles. I rebuilt one of my minis last week, however I did it via finder on my MacBook rather than OTA on the device and everything worked just fine. Have you tried doing it this way?

Do you by connecting the mini directly to your Mac I presume?

Yes, plug it into the usb c port on Mac and then open finder. It should show on the left pane and you can then choose it. Options for rebuild are then given in right pane.

Hi, sounds exactly the same as my experience. My hpm came with 16.5 so updated to 17.1.1 after setup. All was fine. 17.2 is the only thing that has changed in my setup.

the support guy I spoke with did say he could see mine wasn’t the only report of this, so hopefully a fix will be available soon.

Great to hear they set up for you. Hope it’s the same for everyone on the thread. I’ve still got the call booked for Tuesday so am going to keep it and see if there is an answer given as to why this happened, for future reference. I’ll post what I am told, here.

Hi, I’ve also been plagued by this dreaded -5320 error code and similarly I’ve tried all the resets recommended. Currently running 17.4.

I’m keen to enquire if these problems relate to my Wi-Fi router? I’m on BT Broadband using the 2020 Smart Hub2.

I’ve now switched off 5Ghz and forced all devices to connect over 2.4Ghz. Interested to hear if any of you are running same or have suggestions?

Ever hopeful.

I tried two WiFi networks at home, and one at work, with various settings (two or one channel, WPS enabled or not, etc.). None of this made a difference. Do you have any profiles installed (Settings>General>VPN & Device Management), Hilly67? That is the last remaining lead from the long session with Apple technician. I have them on both my iOS/iPadOS devices and it's too much of a pain to remove them and then reinstall them.

Hi,

Yes and interesting you ask as I’ve also had a suspicion that my company’s MDM software is at the root cause??

Unfortunately not an option to remove it from this device. But that all said I have tried to setup these same HomePods using my personal IPad which doesn’t have any profiles or MDM and I get the same error code ??