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We fired a guy from work a few months back and have his old phone here. My phone port stopped working for charging my phone. I want to activate the newer one but it still has his pass code on it. How do I do a factory reset? Don’t want any of his info saved, want it wiped clean but he won’t respond at all.
iPhone 8 Plus, iOS 14
If your company is issuing iPhone's for employees to use, your company should be using Mobile Device Management software on company owned assets. This would prevent the hassles you're about to face to restore this phone if the former employee is unwilling to help you. And gruntled employees aren't usually that willing to help.
See this about MDM --> Intro to mobile device management profiles - Apple Support
If you are saying that the phone has an activation lock, then only the prior owner can remove it. If the phone was originally purchased by your company, you will need the original receipt and take it to an Apple Store to have them unlock it for you.
Need to do a factory reset on an iPhone 13 I believe
