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Frage: Face id is not working when you have a display case

Hi,


I have a frontcase and backcase. i have the iphonex in my pocket. Normal dust from the pocket gets in front of the cameras for face id i assume. I then need to blow before face id can work properly. If it is sweaty i need to take away the front case and wipe it with the finger so that face id is working properly


Is anybody also experiencing such problems? Is this a bug? Has this something to do with cold tempreture? This cannot be a normal behaviour, or?


Thanks

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13. Dez. 2017, 08:29 als Antwort auf Coala Als Antwort auf Coala

Hello, Coala!

Thank you very much for posting your question in the German Apple Support Communities. We have a Community for English speakers here. https://discussions.apple.com/welcome

Please feel free to join and post your question there.

Have a great day.

13. Dez. 2017, 08:29

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Frage: Face id is not working when you have a display case