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Apps reagieren nicht, auf Festplatte keine Zugriff, Finder startet nicht

Hallo zusammen,

ich habe seit einige Tagen großes Problem mit meinem MacOS.

Problembeschreibung:

  • Apps starten nicht bzw. reagieren nicht.
  • keine Zugriff auf abgespeicherte Datei.
  • Finder lässt sich auch nicht starten.
  • Interne Festplatte ist nicht zu sehen.

Es wurde folgendes versucht.

  • Neu Start - keine Erfolg
  • Abgesicherte Modus- keine Erfolg.
  • MacOS Erneuerung-keine Erfolg.

Es wurde folgendes getestet.

  • Weitere Benutzer als Admin angelegt- alles funktioniert, aber keine Zugriff alte Dateien.

Die Frage ist, wie kann ich meine Daten retten bzw. meine Benutzer stabilisieren.


Vielen Dank für Rückmeldungen.


Gepostet am 26. Nov. 2023 10:20

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13 Antworten

28. Nov. 2023 14:59 als Antwort auf Netcracker

@Hamburg3


manchmal sagt ein Bild mehr als tausend Worte 😉, wobei ich beim Überfliegen deiner Zeilen dein macOS, nach einem Backup, neu aufsetzten würde, dass löst das Problem umfangreicher und schneller.


Nutze, wie Netcracker beschrieben hat, hierfür den Button "Zusätzlicher Text" aus der unteren Bedienleiste. Für einen ersten Test reicht die kostenfreie Version von EtreCheck.


Beste Grüße & viel Erfolg!



28. Nov. 2023 10:38 als Antwort auf Netcracker

Ich habe nach dem Backup mit Timemashine eines Kopie altes Account erstellt und o.g. Programm ausgeführt.

Nach Wiederherstellung mit Timemashine altes Account immer noch down aber Kopie altes Account sieht nach gesund aus und alle Daten sind da.


Hier ist Report

EtreCheckPro version: 6.8.3 (68032)

Report generated: 2023-11-28 10:22:06

Download EtreCheckPro from https://etrecheck.com

Runtime: 3:21


Performance: Excellent


Problem: No problem - just checking


Major Issues:

    Anything that appears on this list needs immediate attention. 


    Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.

    Obsolete hardware - This computer may be considered obsolete.


Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 


    Apps crashing - There have been numerous app crashes.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

    System modifications - There are a large number of system modifications running in the background.

    Limited permissions - More information may be available with Full Disk Access.

    Kernel extensions present - This computer has kernel extensions that may not work in the future.

    Sharing enabled - This computer has sharing services enabled that could be a security risk.



28. Nov. 2023 10:40 als Antwort auf Hamburg3



Hardware Information:

    MacBook Pro (Retina, 15-inch, Mid 2014)

        Status: Obsolete

    MacBook Pro Model: MacBookPro11,2

    2,2 GHz Quad-Core Intel Core i7 (i7-4770HQ) CPU: 4-core

    16 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 8 GB DDR3 1600 

        BANK 1/DIMM0 - 8 GB DDR3 1600 

    Battery: Health = Normal - Cycle count = 90


Video Information:

    Intel Iris Pro - VRAM: 1536 MB

        Color LCD (built-in) 3840 x 2400


Drives:

    disk0 - TS960GJDM850 960.20 GB (Solid State - TRIM: Yes)

    Internal PCI-Express 5.0 GT/s x4 NVM Express

        disk0s1 - EFI [EFI] 315 MB

        disk0s2 [APFS Container] 959.75 GB

            disk1 [APFS Virtual drive] 959.75 GB (Shared by 6 volumes)

                disk1s1 - M******************n (APFS) [APFS Virtual drive] (622.03 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (749 MB used)

                disk1s3 - Recovery (APFS) [Recovery] (624 MB used)

                disk1s4 - VM (APFS) [APFS VM] (1 MB used)

                disk1s5 (APFS) [APFS Container] (15.32 GB used)

                    disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.32 GB used)

                disk1s6 - Update (APFS) (7 MB used)


Mounted Volumes:

    disk1s1 - M******************n [APFS Virtual drive]

        Filesystem: APFS

        Mount point: /System/Volumes/Data

        Encrypted

        Used: 622.03 GB

        Shared values

            Size: 959.75 GB

            Free: 320.81 GB

            Available: 322.12 GB


    disk1s2 - Preboot [APFS Preboot]

        Filesystem: APFS

        Mount point: /System/Volumes/Preboot

        Used: 749 MB

        Shared values

            Size: 959.75 GB

            Free: 320.81 GB


    disk1s4 - VM [APFS VM]

        Filesystem: APFS

        Mount point: /System/Volumes/VM

        Used: 1 MB

        Shared values

            Size: 959.75 GB

            Free: 320.81 GB


    disk1s5s1 - Macintosh HD [APFS Snapshot]

        Filesystem: APFS

        Mount point: /

        Read-only: Yes

        Used: 15.32 GB

        Shared values

            Size: 959.75 GB

            Free: 320.81 GB

            Available: 322.12 GB


    disk1s6 - Update

        Filesystem: APFS

        Mount point: /System/Volumes/Update

        Used: 7 MB

        Shared values

            Size: 959.75 GB

            Free: 320.81 GB



28. Nov. 2023 10:42 als Antwort auf Hamburg3

Network:

    Interface usbserial-DQ000L6D: FT230X Basic UART

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

    Interface en3: USB 10/100/1000 LAN

        Proxy Auto Config: 

    Interface en5: ZTE WCDMA Technologies MSM

    Interface en6: iPhone

    Interface bridge0: Thunderbolt Bridge

    Interface en4: Bluetooth PAN

    iCloud Quota: 2.04 GB available


    Printer sharing: Enabled


System Software:

    macOS Big Sur 11.7.10 (20G1427) 

    Time since boot: About 10 hours


Notifications:

    Tuxera NTFS.app

        one notification


Security:

    Gatekeeper: App Store and identified developers

    System Integrity Protection: Enabled


    Antivirus software: Apple and CleanMyMac


    Printer sharing: Enabled


Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

        Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

        Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

        Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist

        Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

        Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance

        Details: Exact match found in the legitimate list - probably OK


    Launchd: ~/Library/LaunchAgents/com.google.GoogleUpdater.wake.plist

        Command: /Users/***/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2

        Details: Executable file is hidden - possibly malware


    Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

        Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app'

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

        Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist

        Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent

        Details: Exact match found in the legitimate list - probably OK


    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

        Details: Exact match found in the legitimate list - probably OK


    Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

    Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

    Plugin: ~/Library/Internet Plug-Ins/npUplayer.1.0.0.33.plugin


    Preference panel: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane


    Apps: 13



28. Nov. 2023 10:45 als Antwort auf Hamburg3

Applications:

    430 apps

    69 x86-only apps

    15 unsigned apps


Kernel Extensions:

    /Library/Extensions

        [Not Loaded] PicoFramebuffer.kext - com.actions.pico.framebuffer (1.0.0.1 - SDK 10.7)

        [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0)

        [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)

        [Not Loaded] PicoSCSIStorage.kext - com.yourcompany.driver.PicoSCSIStorage (1.0.0.1 - SDK 10.7)


Startup Items:

    TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper 


System Launch Daemons:

    [Not Loaded] 39 Apple tasks

    [Loaded] 181 Apple tasks

    [Running] 147 Apple tasks

    [Other] One Apple task


System Launch Agents:

    [Not Loaded] 18 Apple tasks

    [Loaded] 169 Apple tasks

    [Running] 150 Apple tasks



28. Nov. 2023 13:07 als Antwort auf Hamburg3

Launch Daemons:

    [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2023-11-27)

        Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer


    [Other] com.cisco.anyconnect.vpnagentd.plist (Not signed - installed 2023-11-27)

        Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance


    [Loaded] com.macpaw.CleanMyMac3.Agent.plist (Not signed - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent


    [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-11-27)

        Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon


    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-01-20)

        Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon


    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper


    [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper


    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper


    [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2017-12-20)

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool


    [Loaded] com.teamviewer.Helper.plist (TeamViewer Germany GmbH - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper


    [Loaded] com.teamviewer.UninstallerHelper.plist (TeamViewer Germany GmbH - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.teamviewer.UninstallerHelper


    [Loaded] com.teamviewer.UninstallerWatcher.plist (TeamViewer Germany GmbH - installed 2023-11-27)

        Command: /Library/Application Support/TeamViewer/TeamViewerUninstaller.app/Contents/Resources/com.teamviewer.UninstallerStarter --module Full


    [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer Germany GmbH - installed 2023-11-27)

        Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full


    [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2023-11-27)

        Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper



28. Nov. 2023 13:08 als Antwort auf Hamburg3

Launch Agents:

    [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2023-11-25)

        Executable: /Library/Apple/System/Library/CoreServices/SafariSupport.bundle/Contents/MacOS/AuthenticationServicesAgent


    [Other] com.brother.LOGINserver.plist (Not signed - installed 2023-11-27)

        Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver


    [Loaded] com.cisco.anyconnect.gui.plist (Not signed - installed 2023-11-27)

        Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app'


    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-11-27)

        Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater


    [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-11-27)

        Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter


    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-11-27)

        Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent


    [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2017-12-20)

        Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck


    [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer Germany GmbH - installed 2023-11-27)

        Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES


    [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer Germany GmbH - installed 2023-11-27)

        Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop_Proxy -RunAsAgent YES -Module Full


    [Running] com.tuxera.ntfs.agent.plist (Tuxera Inc. - installed 2023-11-27)

        Executable: /Library/Filesystems/tuxera_ntfs.fs/Contents/Resources/Support/TuxeraMenuBarAgent/Tuxera NTFS.app/Contents/MacOS/Tuxera NTFS


    [Running] com.wdc.WD-Sync-Service.plist (Western Digital Corporation Branded Products Group - installed 2023-11-27)

        Executable: /Library/Application Support/WD Sync/WD Sync Service.app/Contents/MacOS/WD Sync Service



28. Nov. 2023 13:09 als Antwort auf Hamburg3

User Launch Agents:

    [Loaded] com.google.GoogleUpdater.wake.plist (Not signed - installed 2023-11-13)

        Command: /Users/***/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2


    [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-11-13)


    [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-11-13)


    [Other] com.valvesoftware.steamclean.plist (Not signed - installed 2018-12-15)

        Command: /Users/***/Library/Application Support/Steam/SteamApps/steamclean Public


    [Other] minergate.plist (Not signed - installed 2017-12-03)

        Command: /Users/***/Applications/MinerGate.app/Contents/MacOS/MinerGate --auto



29. Nov. 2023 07:09 als Antwort auf PreCognition

Ich denke, da kommt nichts mehr. Das was ich gesehen habe, führt mich zum gleichen Schluss. Der Mac bzw. der nicht funktionierende Account ist derart zugemüllt, dass das Auffinden einer konkreten Fehlerquelle nahezu unmöglich ist. Dazu treibt noch CleanMyMac sein Unwesen auf dem Gerät.


Zurücksetzen und eine überlegte Neuinstallation scheint auch mir der einzige Weg zu sein.

Apps reagieren nicht, auf Festplatte keine Zugriff, Finder startet nicht

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