Volume sync issues with AirPlay 2

Question

Volume sync issues with AirPlay 2

Hi! I have no clue which part of my setup causes this issue. My reason for posting here is finding out who the culprit is and if other users have similar problems like mine.

The problem: when streaming with Apple Music to an Airplay 2 streamer (Matrix Audi Mini-i 4 Pro), the volume setting jumps sometimes to painfully high levels for no obvious reason.

This is how and when it happens: I start playing a playlist or an album with Apple Music and stream it via Airplay to the Mini-i. The hardware display on the streamer shows 35 as the volume setting. The Apple Music app shows 75 as the volume setting. The streamer does play at 35, so Apple Music is off here. When I now use the streamer‘s remote to change the volume to 40, the volume setting in Apple Music adjusts. But not for long. As soon as I skip a track or select a different album for playback, the volume setting in Apple Music magically moves up again to 75, for example.

Why this is a problem: when I would use the iPad‘s physical volume buttons or the app slider to change the volume while it displays the wrong 75 setting, the streamer briefly jumps up to 75 before it applies whatever new setting I would like. 75 is painfully loud with the active speakers that I have in my setup.

This bug basically makes volume control via the Apple Music app impossible. I rely on the streamer’s app and its remote control only.

I am having a hard time figuring out who the culprit is. Is it an Airplay bug? Is it a bug of the Matrix Audi streamer? A bunch of Homepods and iOS devices are connected to my network with various versions of iOS due to the age of some of the devices. I am mainly using an iPad Pro 10,5, iOS 17.4, for playback. But this bug appears on other devices as well.

If I remember correctly, I had similar problems with a Sonos Port streamer. I am wondering if this is how third party streamers sync volume settings with Airplay devices?

iPad Pro

Gepostet am 19. Feb. 2024 11:02

Antworten

Answer 1

14. März 2024 00:27 als Antwort auf iceberggradgrind

Hi iceberggradgrind,

It sounds like you're experiencing volume synchronization issues when streaming with AirPlay 2 to your Matrix Audio Mini-i 4 Pro streamer. Here are some potential causes and troubleshooting steps you can try:

Check for Firmware Updates: Ensure that your Matrix Audio Mini-i 4 Pro streamer has the latest firmware installed. Sometimes, firmware updates can address compatibility and synchronization issues with AirPlay 2.
Verify Network Stability: Make sure that your network connection is stable and that all devices, including the streamer, iPad Pro, and other iOS devices, are connected to the same network. Unstable network connections can sometimes cause synchronization problems.
Restart Devices: Try restarting all devices involved in the setup, including the streamer, iPad Pro, and any other iOS devices. This can sometimes resolve temporary glitches or issues with device communication.
Check for Interference: Ensure that there are no sources of interference, such as other wireless devices or electronic equipment, near your streaming setup. Interference can disrupt the communication between devices and lead to synchronization issues.
Test with Different Content: Try streaming different content from Apple Music to see if the volume synchronization issue persists across different tracks or albums. This can help determine if the problem is specific to certain types of content.
Contact Support: If the issue continues to persist after trying the above steps, consider contacting the support teams for both Matrix Audio (for the streamer) and Apple (for AirPlay 2). They may have specific troubleshooting steps or firmware updates to address the volume synchronization issue.

Regarding your question about third-party streamers and volume synchronization with AirPlay devices, it's possible that different streamers may handle volume control and synchronization differently. Some may have more robust synchronization mechanisms, while others may experience occasional issues like the one you're encountering. Consulting with the manufacturer's support team can provide more insights into how their specific device interacts with AirPlay 2.

Good luck!

Greetings

AntonBernad

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Volume sync issues with AirPlay 2

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