Hi KLM16,
If the back camera and flash are not working in the Camera app but are functioning in other apps like Signal, it suggests that the issue may be related to software rather than hardware. Here are some steps you can take to troubleshoot and potentially fix the problem:
- Restart your iPhone: Sometimes, a simple restart can resolve software glitches. Try restarting your iPhone by powering it off and then back on again.
- Force close the Camera app: Double-click the Home button (for iPhones with a Home button) or swipe up from the bottom of the screen and pause slightly in the middle of the screen (for iPhones without a Home button) to view the app switcher. Swipe up on the Camera app to force close it. Then reopen the Camera app and see if the issue persists.
- Check for iOS updates: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for and install any available updates.
- Reset all settings: Go to Settings > General > Reset > Reset All Settings. This will reset all settings on your iPhone to their default values, but it won't erase your data. After resetting settings, test the Camera app again to see if the issue is resolved.
- Contact Apple Support: If none of the above steps resolves the issue, it's possible that there may be a deeper software issue with your iPhone's camera system. Contact Apple Support or visit an Apple Store or authorized service provider for further assistance.
By following these steps, you may be able to identify and resolve the issue with your iPhone's back camera and flash not working in the Camera app.
Good luck!
Greetings
AntonBernad