refund

I did not consent to the charge for the new subscription period, and the fact that the payment was processed without my knowledge is a violation of my consumer rights. I want to emphasize again that I was unaware of the ongoing subscription; otherwise, I would have canceled it in advance, as I always do.

Your refusal to issue a refund contradicts Apple’s Refund Policy, which allows users to request refunds in cases of unintentional purchases, as well as Consumer Protection Laws, which grant the right to a refund for an unused or unwanted service.

[Vom Moderator bearbeitet]

According to Article 10 of the Consumer Protection Law, the seller is obligated to provide full information regarding subscriptions and payment terms. If a charge occurs without explicit user notification, it may be considered an unauthorized service, which qualifies for a refund.

I demand an immediate refund. Otherwise, I will file a complaint with consumer protection authorities and submit an official dispute to Apple Support. If this issue is not resolved within 48 hours, I will be forced to take further action, including disputing the charge with my bank.

I expect your response within the specified timeframe.