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Pregunta:

Pregunta: Cierre inesperado (Kernel Panic) del iMac, cuando tengo conectado el HDD externo WD Thunderbolt duo

Tengo un iMac retina 5K late 2014 (i7 4790K 4Ghz, 32GB RAM). Desde la actualización al OS High Sierra, el sistema se ha vuelto inestable, reiniciándose de forma inesperada después de más de 20 o 60 o 90 minutos. Realice una instalación del sistema operativo High Sierra 10.13.2 borrando con Utilidades el disco duro. El problema continuó. Miré los foros y soporte técnico de apple, seguí los pasos para aislar el problema, desconectando todos los dispositivos externos. Llegué a la conclusión de que sólo ocurría cuando conectaba mi disco duro externo WD Thunderbolt Duo, vía el puerto Thunderbolt. Este disco de 4GB es muy importante, pues en él guardo todos mis documentos. Seguí también el consejo de resetear el SMC. Al principio parecía que funcionó, no obstante, al volver a usar el sistema tras un reposo, y transcurrido un rato, volvió a resetearse. Os agradezco de antemano vuestra ayuda. Me gasté un dineral en este Mac para tener un sistema potente y fiable, y lo ha sido estos tres años hasta actualizarme al High Sierra. Tras probar varias cosas, estoy algo frustrado.


Pongo el report de EtreCheck, y también el informe del sistema tras el último reiniciado inesperado. Gracias!


EtreCheck version: 3.4.6 (460)

Report generated 2018-01-13 19:30:35

Download EtreCheck from https://etrecheck.com

Runtime: 1:51

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac15,1

1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 4.50 GB available


Video Information:

AMD Radeon R9 M295X - VRAM: 4 GB

iMac 5120 x 2880


Disk Information:

APPLE SSD SM0512F disk0: (500,28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB


USB Information:

USB30Bus

Kingston USB3.0 Media Reader

GenesysLogic USB3.0 Hub

MATSHITA DVD-RAM UJ8E2Q

Seagate Expansion Desk

Expansion Desk disk5: (5 TB)

(disk5s1) <not mounted> [EFI]: 315 MB

Seagate Expansion Drive (disk5s2 - Case-sensitive Journaled HFS+) /Volumes/Seagate Expansion Drive : 5.00 TB (1.70 TB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

GenesysLogic USB2.0 Hub

Generic Mass Storage

Flash Disk disk6: (8,18 GB)

EFI (disk6s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

SierraUSB (disk6s2 - Journaled HFS+) /Volumes/SierraUSB : 7.83 GB (7.80 GB free)


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Western Digital My Book Thunderbolt Duo


WDC WD20EURS-63S48Y0 disk2: (2 TB) (Rotational)

[Show SMART report]

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk2s2) <not mounted> [RAID]: 2.00 TB

Boot OS X (disk2s3 - Journaled HFS+) <not mounted> : 134 MB


WDC WD20EURS-63S48Y0 disk3: (2 TB) (Rotational)

[Show SMART report]

EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk3s2) <not mounted> [RAID]: 2.00 TB

Boot OS X (disk3s3 - Journaled HFS+) <not mounted> : 134 MB


Virtual disks:

EJL (disk1s1 - APFS) / [Startup]: 500.07 GB (458.98 GB free)

Physical disk: disk0s2 500.07 GB (458.98 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB

My Book Thunderbolt Duo EJL (disk4 - Journaled HFS+) /Volumes/My Book Thunderbolt Duo EJL : 4.00 TB (1.75 TB free)

Physical disk: WDC WD20EURS-63S48Y0 4.00 TB (1.75 TB free)


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 178 Apple tasks

[running] 103 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 188 Apple tasks

[running] 105 Apple tasks


Launch Agents:

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-07) [Lookup]


Launch Daemons:

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-07) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 3991ca82 - installed 2017-09-05) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Lookup]


User Login Items:

iTunesHelper Aplicación (Apple, Inc. - installed 2018-01-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

SharePointBrowserPlugin: 14.7.7 (installed 2018-01-07) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)


3rd Party Preference Panes:

None


Time Machine:

Auto backup: YES

Volumes being backed up:

EJL: Disk size: 500.07 GB Disk used: 41.09 GB

Destinations:

Seagate Expansion Drive [Local]

Total size: 5.00 TB

Total number of backups: 136

Oldest backup: 22/5/15 4:00

Last backup: 13/1/18 18:33

Size of backup disk: Excellent

Backup size 5.00 TB > (Disk size 500.07 GB X 3)


Top Processes by CPU:

23% kernel_task

5% mdworker

5% mdworker

5% mdworker

3% WindowServer


Top Processes by Memory:

1.66 GB kernel_task

677 MB mds_stores

324 MB Microsoft Outlook

172 MB Notes

169 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

53 KB 11 KB mDNSResponder

7 KB 10 KB apsd

10 KB 3 KB netbiosd

7 KB 2 KB cloudd

7 KB 991 B com.apple.Safari.SafeBrowsing.Service


Top Processes by Energy Use:

5.40 mdworker

5.40 mdworker

4.78 mdworker

4.56 WindowServer


Virtual Memory Information:

26.81 GB Available RAM

9.25 GB Free RAM

5.19 GB Used RAM

17.57 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Microsoft Office 2016 para Mac: (installed 2018-01-07)

Microsoft AutoUpdate: (installed 2018-01-07)

Microsoft Office for Mac 2011: (installed 2018-01-07)

Microsoft Office 2016 para Mac: (installed 2018-01-07)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-01-13 18:50:21 Last shutdown cause: 0 - Power loss

2018-01-13 09:44:44 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

2018-01-13 04:45:33 mdworker32 High CPU use [Open] [Details]

2018-01-11 15:05:19 mds Crash [Open]

Cause: Initializing

abort() called

*** error for object 0x7fdee4aa3c78: incorrect checksum for freed object - object was probably modified after being freed.


Informe del Sistema tras el cierre inesperado:
Anonymous UUID: A738B411-20F3-2D3C-0DDD-19193160AAE2

Sat Jan 13 18:50:24 2018


*** Panic Report ***

panic(cpu 0 caller 0xffffff800fd6f2e9): Kernel trap at 0xffffff800fd11bc2, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000004, CR3: 0x0000000828388043, CR4: 0x00000000001627e0

RAX: 0x0000000080000000, RBX: 0x0000000000000002, RCX: 0x0000000000000080, RDX: 0x03fffffe02412ec6

RSP: 0xffffff8035d73d20, RBP: 0xffffff8035d73d50, RSI: 0xffffff80104bb100, RDI: 0xffffff80104bb180

R8: 0xffffff803055eaa8, R9: 0x00000000fff0ffff, R10: 0x000000000000002e, R11: 0xffffff80351f7d00

R12: 0x0000000000000000, R13: 0x000000000020c829, R14: 0xffffff7f80000000, R15: 0xffffff8035190890

RFL: 0x0000000000010282, RIP: 0xffffff800fd11bc2, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000004, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 2, VF: 0


Backtrace (CPU 0), Frame : Return Address

0xffffff8035d737d0 : 0xffffff800fc505f6

0xffffff8035d73820 : 0xffffff800fd7d604

0xffffff8035d73860 : 0xffffff800fd6f0f9

0xffffff8035d738e0 : 0xffffff800fc02120

0xffffff8035d73900 : 0xffffff800fc5002c

0xffffff8035d73a30 : 0xffffff800fc4fdac

0xffffff8035d73a90 : 0xffffff800fd6f2e9

0xffffff8035d73c10 : 0xffffff800fc02120

0xffffff8035d73c30 : 0xffffff800fd11bc2

0xffffff8035d73d50 : 0xffffff800fcd3447

0xffffff8035d73f00 : 0xffffff800fd6f662

0xffffff8035d73fa0 : 0xffffff800fc02032


BSD process name corresponding to current thread: mds_stores


Mac OS version:

17C88


Kernel version:

Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64

Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B

Kernel slide: 0x000000000f800000

Kernel text base: 0xffffff800fa00000

__HIB text base: 0xffffff800f900000

System model name: iMac15,1 (Mac-FA842E06C61E91C5)


System uptime in nanoseconds: 1206103285080

last loaded kext at 244077830436: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f93df2000, size 69632)

last unloaded kext at 544241074007: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f93df2000, size 61440)

loaded kexts:

com.apple.filesystems.smbfs 3.2

com.apple.driver.AppleRAID 5.1.0

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.kext.AMDFramebuffer 1.6.0

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.kext.AMDRadeonX4000 1.6.0

com.apple.driver.pmtelemetry 1

com.apple.kext.AMD9000Controller 1.6.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.3.0

com.apple.driver.eficheck 1

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelFramebufferAzul 10.3.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.iokit.SCSITaskUserClient 404.30.2

com.apple.filesystems.apfs 748.31.8

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleBluetoothHIDKeyboard 203

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.IOBluetoothHIDDriver 6.0.2f2

com.apple.driver.AppleMultitouchDriver 1204.13

com.apple.driver.AppleInputDeviceSupport 1201.8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.kext.AMDSupport 1.6.0

com.apple.iokit.IONDRVSupport 517.22

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.AppleGPUWrangler 3.16.2

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.iokit.IOSurface 209.2.2

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.2

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: iMac15,1, BootROM IM151.0211.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.23f11

Graphics: AMD Radeon R9 M295X, AMD Radeon R9 M295X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0000, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0000, -

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@193,0,0

Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB

Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB

USB Device: USB 3.0 Bus

USB Device: USB3.0 Media Reader

USB Device: USB3.0 Hub

USB Device: DVD-RAM UJ8E2Q

USB Device: Expansion Desk

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

USB Device: Mass Storage

Thunderbolt Bus: iMac, Apple Inc., 26.1

Thunderbolt Device: My Book Thunderbolt Duo, Western Digital, 1, 26.2

iMac (Retina 5K, 27-inch, Late 2014), macOS High Sierra (10.13.2), i7 4790K, 32GB RAM

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Pregunta: Cierre inesperado (Kernel Panic) del iMac, cuando tengo conectado el HDD externo WD Thunderbolt duo