Cierre inesperado (Kernel Panic) del iMac, cuando tengo conectado el HDD externo WD Thunderbolt duo
Tengo un iMac retina 5K late 2014 (i7 4790K 4Ghz, 32GB RAM). Desde la actualización al OS High Sierra, el sistema se ha vuelto inestable, reiniciándose de forma inesperada después de más de 20 o 60 o 90 minutos. Realice una instalación del sistema operativo High Sierra 10.13.2 borrando con Utilidades el disco duro. El problema continuó. Miré los foros y soporte técnico de apple, seguí los pasos para aislar el problema, desconectando todos los dispositivos externos. Llegué a la conclusión de que sólo ocurría cuando conectaba mi disco duro externo WD Thunderbolt Duo, vía el puerto Thunderbolt. Este disco de 4GB es muy importante, pues en él guardo todos mis documentos. Seguí también el consejo de resetear el SMC. Al principio parecía que funcionó, no obstante, al volver a usar el sistema tras un reposo, y transcurrido un rato, volvió a resetearse. Os agradezco de antemano vuestra ayuda. Me gasté un dineral en este Mac para tener un sistema potente y fiable, y lo ha sido estos tres años hasta actualizarme al High Sierra. Tras probar varias cosas, estoy algo frustrado.
Pongo el report de EtreCheck, y también el informe del sistema tras el último reiniciado inesperado. Gracias!
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-13 19:30:35
Download EtreCheck from https://etrecheck.com
Runtime: 1:51
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
iMac (Retina 5K, 27-inch, Late 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac15,1
1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n/ac
iCloud Quota: 4.50 GB available
AMD Radeon R9 M295X - VRAM: 4 GB
iMac 5120 x 2880
APPLE SSD SM0512F disk0: (500,28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 500.07 GB
USB30Bus
Kingston USB3.0 Media Reader
GenesysLogic USB3.0 Hub
MATSHITA DVD-RAM UJ8E2Q
Seagate Expansion Desk
Expansion Desk disk5: (5 TB)
(disk5s1) <not mounted> [EFI]: 315 MB
Seagate Expansion Drive (disk5s2 - Case-sensitive Journaled HFS+) /Volumes/Seagate Expansion Drive : 5.00 TB (1.70 TB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
GenesysLogic USB2.0 Hub
Generic Mass Storage
Flash Disk disk6: (8,18 GB)
EFI (disk6s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
SierraUSB (disk6s2 - Journaled HFS+) /Volumes/SierraUSB : 7.83 GB (7.80 GB free)
Apple Inc. thunderbolt_bus
Western Digital My Book Thunderbolt Duo
WDC WD20EURS-63S48Y0 disk2: (2 TB) (Rotational)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk2s2) <not mounted> [RAID]: 2.00 TB
Boot OS X (disk2s3 - Journaled HFS+) <not mounted> : 134 MB
WDC WD20EURS-63S48Y0 disk3: (2 TB) (Rotational)
EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk3s2) <not mounted> [RAID]: 2.00 TB
Boot OS X (disk3s3 - Journaled HFS+) <not mounted> : 134 MB
EJL (disk1s1 - APFS) / [Startup]: 500.07 GB (458.98 GB free)
Physical disk: disk0s2 500.07 GB (458.98 GB free)
(disk1s2) <not mounted> [Preboot]: 500.07 GB
Physical disk: disk0s2 500.07 GB
(disk1s3) <not mounted> [Recovery]: 500.07 GB
Physical disk: disk0s2 500.07 GB
(disk1s4) /private/var/vm [VM]: 500.07 GB
Physical disk: disk0s2 500.07 GB
My Book Thunderbolt Duo EJL (disk4 - Journaled HFS+) /Volumes/My Book Thunderbolt Duo EJL : 4.00 TB (1.75 TB free)
Physical disk: WDC WD20EURS-63S48Y0 4.00 TB (1.75 TB free)
macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour
Mac App Store and identified developers
[not loaded] 9 Apple tasks
[loaded] 178 Apple tasks
[running] 103 Apple tasks
[not loaded] 37 Apple tasks
[loaded] 188 Apple tasks
[running] 105 Apple tasks
[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-07) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-07) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 3991ca82 - installed 2017-09-05) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Lookup]
iTunesHelper Aplicación (Apple, Inc. - installed 2018-01-07)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SharePointBrowserPlugin: 14.7.7 (installed 2018-01-07) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-01)
None
Auto backup: YES
Volumes being backed up:
EJL: Disk size: 500.07 GB Disk used: 41.09 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 5.00 TB
Total number of backups: 136
Oldest backup: 22/5/15 4:00
Last backup: 13/1/18 18:33
Size of backup disk: Excellent
Backup size 5.00 TB > (Disk size 500.07 GB X 3)
23% kernel_task
5% mdworker
5% mdworker
5% mdworker
3% WindowServer
1.66 GB kernel_task
677 MB mds_stores
324 MB Microsoft Outlook
172 MB Notes
169 MB com.apple.WebKit.WebContent
Top Processes by Network Use: ⓘ
Input Output Process name
53 KB 11 KB mDNSResponder
7 KB 10 KB apsd
10 KB 3 KB netbiosd
7 KB 2 KB cloudd
7 KB 991 B com.apple.Safari.SafeBrowsing.Service
Top Processes by Energy Use: ⓘ
5.40 mdworker
5.40 mdworker
4.78 mdworker
4.56 WindowServer
26.81 GB Available RAM
9.25 GB Free RAM
5.19 GB Used RAM
17.57 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
Microsoft Office 2016 para Mac: (installed 2018-01-07)
Microsoft AutoUpdate: (installed 2018-01-07)
Microsoft Office for Mac 2011: (installed 2018-01-07)
Microsoft Office 2016 para Mac: (installed 2018-01-07)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-13 18:50:21 Last shutdown cause: 0 - Power loss
2018-01-13 09:44:44 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions: None
2018-01-13 04:45:33 mdworker32 High CPU use [Open] [Details]
2018-01-11 15:05:19 mds Crash [Open]
Cause: Initializing
abort() called
*** error for object 0x7fdee4aa3c78: incorrect checksum for freed object - object was probably modified after being freed.
Informe del Sistema tras el cierre inesperado:
Anonymous UUID: A738B411-20F3-2D3C-0DDD-19193160AAE2
Sat Jan 13 18:50:24 2018
*** Panic Report ***
panic(cpu 0 caller 0xffffff800fd6f2e9): Kernel trap at 0xffffff800fd11bc2, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000004, CR3: 0x0000000828388043, CR4: 0x00000000001627e0
RAX: 0x0000000080000000, RBX: 0x0000000000000002, RCX: 0x0000000000000080, RDX: 0x03fffffe02412ec6
RSP: 0xffffff8035d73d20, RBP: 0xffffff8035d73d50, RSI: 0xffffff80104bb100, RDI: 0xffffff80104bb180
R8: 0xffffff803055eaa8, R9: 0x00000000fff0ffff, R10: 0x000000000000002e, R11: 0xffffff80351f7d00
R12: 0x0000000000000000, R13: 0x000000000020c829, R14: 0xffffff7f80000000, R15: 0xffffff8035190890
RFL: 0x0000000000010282, RIP: 0xffffff800fd11bc2, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000004, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 2, VF: 0
Backtrace (CPU 0), Frame : Return Address
0xffffff8035d737d0 : 0xffffff800fc505f6
0xffffff8035d73820 : 0xffffff800fd7d604
0xffffff8035d73860 : 0xffffff800fd6f0f9
0xffffff8035d738e0 : 0xffffff800fc02120
0xffffff8035d73900 : 0xffffff800fc5002c
0xffffff8035d73a30 : 0xffffff800fc4fdac
0xffffff8035d73a90 : 0xffffff800fd6f2e9
0xffffff8035d73c10 : 0xffffff800fc02120
0xffffff8035d73c30 : 0xffffff800fd11bc2
0xffffff8035d73d50 : 0xffffff800fcd3447
0xffffff8035d73f00 : 0xffffff800fd6f662
0xffffff8035d73fa0 : 0xffffff800fc02032
BSD process name corresponding to current thread: mds_stores
Mac OS version:
17C88
Kernel version:
Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64
Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B
Kernel slide: 0x000000000f800000
Kernel text base: 0xffffff800fa00000
__HIB text base: 0xffffff800f900000
System model name: iMac15,1 (Mac-FA842E06C61E91C5)
System uptime in nanoseconds: 1206103285080
last loaded kext at 244077830436: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f93df2000, size 69632)
last unloaded kext at 544241074007: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f93df2000, size 61440)
loaded kexts:
com.apple.filesystems.smbfs 3.2
com.apple.driver.AppleRAID 5.1.0
com.apple.driver.AppleBluetoothMultitouch 92
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.23.24
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 280.12
com.apple.driver.AppleHDA 280.12
com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
com.apple.AGDCPluginDisplayMetrics 3.16.2
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.kext.AMDFramebuffer 1.6.0
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
com.apple.kext.AMDRadeonX4000 1.6.0
com.apple.driver.pmtelemetry 1
com.apple.kext.AMD9000Controller 1.6.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.3.0
com.apple.driver.eficheck 1
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelFramebufferAzul 10.3.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.iokit.SCSITaskUserClient 404.30.2
com.apple.filesystems.apfs 748.31.8
com.apple.filesystems.hfs.kext 407.30.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.BrcmNIC 1220.28.1a3
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.IOBufferCopyEngineTest 1
com.apple.driver.AppleBluetoothHIDKeyboard 203
com.apple.driver.AppleHIDKeyboard 203
com.apple.driver.IOBluetoothHIDDriver 6.0.2f2
com.apple.driver.AppleMultitouchDriver 1204.13
com.apple.driver.AppleInputDeviceSupport 1201.8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.AppleGraphicsControl 3.16.21
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.kext.AMDSupport 1.6.0
com.apple.iokit.IONDRVSupport 517.22
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.AppleGPUWrangler 3.16.2
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.AppleGraphicsDeviceControl 3.16.21
com.apple.iokit.IOAcceleratorFamily2 376.6
com.apple.iokit.IOGraphicsFamily 517.22
com.apple.iokit.IOSurface 209.2.2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.2
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
com.apple.iokit.IOBluetoothFamily 6.0.2f2
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.6.3
com.apple.iokit.IOAHCIBlockStorage 301.20.1
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.30.2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.30.4
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 650.5
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
EOF
Model: iMac15,1, BootROM IM151.0211.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.23f11
Graphics: AMD Radeon R9 M295X, AMD Radeon R9 M295X, PCIe, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0000, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0000, -
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@193,0,0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB
Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB
USB Device: USB 3.0 Bus
USB Device: USB3.0 Media Reader
USB Device: USB3.0 Hub
USB Device: DVD-RAM UJ8E2Q
USB Device: Expansion Desk
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
USB Device: Mass Storage
Thunderbolt Bus: iMac, Apple Inc., 26.1
Thunderbolt Device: My Book Thunderbolt Duo, Western Digital, 1, 26.2
iMac (Retina 5K, 27-inch, Late 2014), macOS High Sierra (10.13.2), i7 4790K, 32GB RAM