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[SOLVED] iCloud drive sync problem - Documents folder dissapeared

I want to share my experience with a iCloud Drive issue that was driving me crazy until yesterday, when I've founded a solution.


I had iCloud Drive activated on my Macbook Pro with the option marked "desktop & documents folders" meaning that my macbook pro and iCloud drive had theses folders synced.


For some reason (storage problems I think...) I had to unmark (deactivate) this option, and later mark it again (activate it) for here is when my problems started, The marked option when I was clicking on "done" wasn't working, folders weren't syncing at all, I had new folders created (like /documents - "nameofthemac"/) and every time I went back to the iCloud drive preferences, the "desktop & documents folders" option was unmarked, even after marking it and click "done" (reboot, etc... always same result)


Another problem was that when I looked into my user folder, the "documents" folder wasn't there (only the "/documents - "nameofthemac"/" one) and all my files where on iCloud drive but not here.

If I use the "go" command on finder I would get "the folder doesn't exist" error. If I tried to rename a folder into "documents" I'll get "this folder already exist" error.


This problem was linked also with another app problem: Adobe Premiere PRO, after this, was crashing with this error: "Directory access error. Please make sure your user directory isn't locked."

https://community.adobe.com/t5/premiere-pro/directory-access-error-please-make-sure-your-user-directory-isn-t-locked/td-p/9694219?page=2&profile.language=es



SOLUTION:

I finally found a super easy solution and was: using this Shortcut "Command + Shift + Period ( . )" to show hidden files I've founded a hidden alias "documents" => I erased it and just right after this, I was able to rename folder "/documents - "nameofthemac"/" into "/documents/"


With this Premiere was able to open without crashing, and I was able to reactivated "desktop & documents folders" sync.


Hope this can help many others!

MacBook Pro 15", macOS 10.14

Publicado el 11/03/2020 06:10 a. m.

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Publicado el 12/03/2020 01:56 p. m.

Hola critoyach,


Gracias por visitar las Comunidades de soporte de Apple en español, y por compartir tu solución con la comunidad.


Los Colaboradores Destacados y nosotros estaremos aquí en la comunidad, en caso de que necesites ayuda.


Un saludo cordial.

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Pregunta marcada como Respuesta mejor clasificada

12/03/2020 01:56 p. m. en respuesta a critoyach

Hola critoyach,


Gracias por visitar las Comunidades de soporte de Apple en español, y por compartir tu solución con la comunidad.


Los Colaboradores Destacados y nosotros estaremos aquí en la comunidad, en caso de que necesites ayuda.


Un saludo cordial.

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[SOLVED] iCloud drive sync problem - Documents folder dissapeared

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