Image Capture: error 9937

Hello,


When trying to import videos from iphones to my Mac (Sierra 10.12.6) through Image Capture, I recently started to have (a lot) an error message 9937.


The error message only applies to videos (mov files), does not seem to be linked to any specific file sizes (some go through with larger sizes) and sometimes when trying repeatedly to import a video that did not work before, it suddenly works...


I was wondering if there was any way to resolve this or work around.


I can't really use Airdrop as an alternative for the following reason: I have a lot of videos to import and need the creation date info to be kept correct in Finder (I mix movies from different iphones and want to have them in chronological order). By default Airdrop would have a new creation date. I can overcome this by clicking on All pictures data (I guess so, I have my Iphone in French..) in the options before transferring from Iphone with Airdrop but in such case, Quicktime player itself does not recognize the videos..


In all cases I would really prefer to resolve that 9937 error code on Image Capture.


Many thanks in advance for your help!


Have an excellent week and happy New-Year,


Yvan

iPhone 7, iOS 12

Publiée le 27 déc. 2019 à 03h23

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Image Capture: error 9937

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