Refund discrepancy – $13.99 approved but partial amount

Dear Apple Support Team,

I am contacting you regarding a refund discrepancy for a YouTube Premium subscription paid via Apple Pay.

• The original charge was $13.99 USD

• Date of payment: January 23, 2026 at 1:14 PM

• Payment method: Apple Pay using my CIH Mastercard debit card

• Apple confirmed and approved the refund by email

However, when the refund was processed, my bank (CIH Bank – Morocco) credited only 68.63 MAD to my account.

I contacted CIH Bank (Hay Salam, El Jadida agency) and they confirmed that:

- They received only 68.63 MAD

- There is no pending or additional refund

- According to them, this is the full amount they received from Apple

Based on this, I would like to kindly ask you to:

1. Confirm the exact amount Apple sent for this refund

2. Confirm whether the refund was sent as $13.99 USD in full or as a partial amount

3. Provide any reference details that may help my bank verify the transaction

Please note that the subscription was accidental, taken during a free trial by my brother without my knowledge, and I acted as soon as I noticed the charge.

I am attaching screenshots of:

- Apple's refund confirmation

- My CIH Bank transaction showing the credited amount

My Apple ID email: *********

Thank you very much for your time and assistance. I appreciate your help in clarifying this situation.

Kind regards,

Zaineb **********

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