Inconsistent Dolby Atmos Label

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Nível 1

4 pontos

Inconsistent Dolby Atmos Label

I have a Dolby Atmos setup using an Apple TV 4k (2nd Gen), Samsung S95B TV & a Sonos Arc + Sub. The Apple TV 4K is connected to an HDMI 2.1 port on the TV and the Sonos Arc is connected to the eArc HDMI port on the same TV. The TV setup indicates that the audio is connected to the Sonos Arc via eArc. In the Apple TV settings menu it shows Atmos in the "Immersive Audio" option.

When playing Dolby Atmos content (regardless of the App) the Dolby Atmos label in the Info Window does not appear. However, I have confirmed via the Sonos app that it's receiving Dolby Atmos content. In the Apple TV+ app in some random occasions it does show the Dolby Atmos label. One important thing to note - in the menu of apps (Netflix, Disney, etc..) the Dolby Atmos label always appears.

Why is that sometimes the Apple TV shows Dolby Atmos in the info window when the content is playing but most of the times it doesn't. This happens while the Sonos app always shows the correct label. For example, in the Sonos app it switches to PCM when navigating through the menus and 5.1 when playing non Dolby Atmos content.

Is there something wrong with the Apple TV?

Apple TV 4K, tvOS 16

Publicado em 14/11/2022 01:21

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Answer 1

NTurk Autor

Nível 1

4 pontos

19/11/2022 08:16 em resposta a NTurk

Update: switch the 2nd Gen Apple TV for a 3rd Gen Apple TV to get HDR10+ support. The new Apple TV came with TV OS v16.0. After setting up and testing it on Apple TV+ the Dolby Atmos label appeared and all was working perfectly.

The moment I updated to TV OS 16.1.1 it went back to the same issue. I am now convinced that this is an issue with the current TV OS version.

Big question is: does it impact the audio quality or is it just an issue with the label? The Sonos App does indicate it’s playing Dolby Atmos but TV OS says it is not. Which one is right?

Thanks

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