Returning phone for screen damage on warranty. I need to return in 4 days. I have been out of the country so have not got to exchange yet. I will not be back until next week. Is this an issue? Can I still return once outside of the 10 day return window?
[Título alterado pelo Moderador] Título Original: Returning phone for replacement
iPhone 15 Plus, iOS 26
Hello, matthew145!
Welcome to the Apple Support Community! Here we are users helping other Apple users by sharing experiences and possible solutions.
📌 Since this is the Portuguese-speaking Apple Support Community, you may also get more replies posting in the English community here:
📌 Honestly, if Apple gave you a specific return/exchange window (like the 10 days you mentioned), there is a real possibility that missing that deadline could affect the replacement process.
⚠️ However, since your situation involves:
there is still a chance Apple may be flexible depending on the repair/replacement case.
✔️ Sincerely, I would not simply wait until next week without notifying them.
📌 The best approach would probably be contacting Apple support as soon as possible and explaining:
because these replacement logistics are handled directly by Apple/internal support systems.
📌 Official Apple Support:
📌 As your post was made some time ago, I sincerely hope everything was resolved successfully 😊
Hope this helps!
Best regards,
Felipe Lapolli
Hello, matthew145!
Welcome to the Apple Support Community! Here we are users helping other Apple users by sharing experiences and possible solutions.
📌 Since this is the Portuguese-speaking Apple Support Community, you may also get more replies posting in the English community here:
📌 Honestly, if Apple gave you a specific return/exchange window (like the 10 days you mentioned), there is a real possibility that missing that deadline could affect the replacement process.
⚠️ However, since your situation involves:
there is still a chance Apple may be flexible depending on the repair/replacement case.
✔️ Sincerely, I would not simply wait until next week without notifying them.
📌 The best approach would probably be contacting Apple support as soon as possible and explaining:
because these replacement logistics are handled directly by Apple/internal support systems.
📌 Official Apple Support:
📌 As your post was made some time ago, I sincerely hope everything was resolved successfully 😊
Hope this helps!
Best regards,
Felipe Lapolli
Olá, matthew145! Aqui é uma comunidade de usuários Apple, ajudando outros usuários Apple.
então matthew145, nesse caso, você precisa entrar em contato diretamente com o suporte técnico da Apple, e relatar o que está acontecendo para evitar transtornos.
atenciosamente, Paulo Brook.
Troca de iPhone por dano na tela: fora do prazo de 10 dias
