user self-service for deletion of old analytics data on iPhone 14 iOS 18.3.1

@ Apple Engineering

Implement a user-self service for deletion of old analytics data. The actual functionality implemention is violating user's data privacy. As a Swiss user and with respect to nFADP, I have the right to enforce fulfilment of permanently deletion of telemetry data on the personal smartphone.

On iPhone 14' analytics data, I see content from 2023, 2024, 2025. Quite a few entries are from already deleted apps. The analytics data however got never deleted.


What I've done so far:


Option 1: Share iPhone Analytics: No, it does not help. I've gotten upset enough. All data kraken options are turned off, including Siri.


Option 2: Sync with iTunes on Windows 11 laptop to clear analytics data: The sync (steps 1-5 including backup) works, but the existing entries in analytics data were not deleted. Reboot didn't help.


Option 3: Full backup iPhone, full wipe of iPhone (-> Erase All Content and Settings), recover from backup: Right after the full wipe there are no analytics data entries anymore, but after recover from full backup on the same iPhone, all the old analytics data are back. Btw. "Full" is not full. An eSim wasn't recovered, banking apps do not work anymore and have to be recovered by banking recovery procedures.


Option 4: Reset Location & Privacy Settings: This recipe didn't work either. The old analytics data weren't deleted. Reboot didn't help.


This is the second time I ask this question. The first time the question has been deleted without answering about nFADP and how Apple helps to be compliant.


Gepostet am 07. März 2025 09:28

Antworten
4 Antworten

07. März 2025 16:20 als Antwort auf dcasota

Hallo dcasota,


da iOS aktuell keine direkte Option zur manuellen Löschung dieser Daten bietet, wäre es sinnvoll, Apple direkt darauf anzusprechen. Du kannst eine offizielle Anfrage über das Apple Data & Privacy-Portal stellen oder den Support kontaktieren und auf die regulatorischen Anforderungen hinweisen. Zudem wäre es hilfreich, über Apples Feedback-Seite eine Anregung für eine Nutzeroption zur Löschung alter Analyse-Daten einzureichen. 


Just a gentle reminder: We have a dedicated community for English discussions over at discussions.apple.com. Since your post is in English, we warmly invite you to join us there for further discussions. 


Thanks for your understanding!


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07. März 2025 10:18 als Antwort auf Phaenory

Thank you for your suggestion. A couple of days ago, the first time before my question has been erased, the question has been automatically stored in the English community. I still do not know why it has been deleted.

Now it is stored in the German community. I didn‘t select the community.


In addition, from what I understand, community questions that do not have answers are kindly answered by the leaders from other communities. Once an answer is given, the question is no longer prioritized, regardless of the content of the question.


Now, I‘m a human and I‘m telling it in English or German that analytics data is not a good thing. I do not want to open an issue ticket multiple times.


I want to delete the analytics data because there are multiple entries from banking apps‘ and authenticator’ container content. The path name starts with : "\/private\/var\/containers\/Bundle\/Application… I can provide additional information if it is needed.


Help me close this security gap. The nDSG clearly states that I, as a user, can inform a provider to delete telemetry data. Unfortunately, this no longer seems to be possible. Please help make the iPhone secure.



08. März 2025 05:09 als Antwort auf PreCognition

Hello.


First, I used the dedicated community for English discussions over at discussions.apple.com, but my thread has been deleted. Then, suddenly my 2nd attempt has been placed here. I do not know why. I haven't had a possibility to choose, but that's not the point.


The 4 options Share/Sync/Backup/Reset described in Apple knowledge base articles do not delete that analytics data I see on the iPhone 14 since a while (1.5 years) and there is no fix with latest iOS 18.3.1.


nFADP clearly says that telemetry data of a user app must be deleted if the user wishes that. Any difficulty in carrying out the task is not permitted. I refuse to be silenced because it is ultimately about bank details and authenticator app analytics data.


Dieser Thread wurde vom System oder dem Community-Team geschlossen. Du kannst alle Beiträge positiv bewerten, die du hilfreich findest, oder in der Community nach weiteren Antworten suchen.

user self-service for deletion of old analytics data on iPhone 14 iOS 18.3.1

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