The advisable thing for this case would be to communicate with an advisor from Apple in the following ways:
Check the following link with Apple phone numbers from around the world.
Contact Apple for service and technical support - Apple Technical Support
Check the Apple phone number closest to your country for service and technical support. Charges may apply if you call from a phone that is not associated with your country or region.
You can also start the online technical support request.
Online technical support options - Apple Technical Support
Thank you for visiting the Apple Support Communities in Spanish. I invite you to share your results with us, as well as any other questions you may have.
Sincerely.