I did not authorize a purchase on VivaVideo

Question

Nivel 1

8 puntos

I did not authorize a purchase on VivaVideo

I have a claim on this receipt, I DID NOT AUTHORIZE this purchase. When I downloaded the app they gave me the trial days, and it was the only thing I needed. Now that I enter my email and my account history I realize that an annual account has been made for 12.99 DO NOT AUTHORIZE, no one else has access to my account. And I'm very upset because it was something I didn't do. They did not ask me if I wanted to buy it or anything and you can verify it. I need a refund because I DO NOT authorize this purchase.

Publicado el 24/04/2020 01:34 a. m.

Responder

Answer 1

Respuesta mejor clasificada

ra225

Nivel 5

7.682 puntos

24/04/2020 05:42 a. m. en respuesta a kathya195

hi ;)

at the moment you authorized the trial, you maybe didn’t realized but with the trial you were agreed with starting a subscription after the end of the trial, that’s how it works.

here a link to ask for a refund :)

https://support.apple.com/en-us/HT204084