My Apple ID was hacked and stolen

I am writing because my previous Apple ID was hacked and overtaken by someone. My password and cell security phone number were changed without my consent. That happened on Saturday the 13th of march. When I received news of the changes being made through a mail sent to my Apple ID mail address, I immediately tried to enter my Apple ID account through the known password and cell phone. It was too late. I never recovered my Apple ID and all my information is compromised by the fact that someone hacked and overtook my identity and can potentially use that information unlawfully.

Apple has denied any possibility of helping him due to the fact that I cannot produce either the security cell phone nor the password, but fail to understand that that was exactly the information being hacked and substituted without my knowledge.

I do not intend to regain possession of my apple mail, or even of all the information contained within my Apple ID: documents, contacts, images. All I want is to prevent someone else from using that information in the future.

The event was reported to Mexican authorities -where I live- days ago but they say that only Apple can directly help me to produce that goal.

What can I do? I am desperate for Apple´s support but after countless calls and hours on-line Apple has denied me any further help.

Apple ID: "***"@gmail.com

ID case: 101343543650

Gestionado por el Moderador.