Terrible user experience

Hands down the worst user experience I've ever had on a website.


Wanted to try the AppleTV service. Initially had to login 4 times, and do email recovery for some "security reasons" (I did know the password, but hadn't logged in for years).

After a maze of redirects across their appletv website, and main website, and logging in 4 times, I tried to apply for the 7 day trial, only to have the input fields randomly all cleared after filling them, and upon 2nd refill, be told that my card is not valid for where I lived 10 years ago... Lol. (Also, minor detail; the page did not auto scroll to the appropriate 'incorrect' field upon submission). Upon trying to change my region, i was met with several more login requests, across 2 languages which were seemling randomly chosen at each point in the process. In the end I was unable to do so. Upon heading over to the support/community area, i was met with further redundant login requests, and 'security questions', being asked the exact same security question at 3 different points, and to top it off, a mobile verification. There were also two 403 forbidden messages before finally reaching here...


So yeah, hands down the worst user experience I've ever seen lol. Hope this gets improved.


Publicado em 7/01/2026 13:53

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Terrible user experience

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