Blue screen and system does not boot or shutdown.

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Blue screen and system does not boot or shutdown.

Hi all,

From past two days, I am facing problem with my Macbook Air 13" 2019 edition. After some update and few hours. Laptop screen has turned blue and i have spoken with the Apple technical support. they suggested to go for service center. But, i would like to know what the problem is and why it happened.

My Laptop does not shut down. If i press the power button it shows black screen but when any other button on keyboard is clicked it shows blue screen again. I tried resetting and safe mode option but it didn't work. Please suggest me what to do or if anyone has a similar problem.

Thanks.

MacBook Air 13", macOS 10.15

Gepostet am 01. Apr. 2020 09:49

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Answer 1

02. Apr. 2020 00:46 als Antwort auf Ravs

Did you already check these articles?

...

If you see a blank blue screen or a blue screen with a colored pinwheel when you try to start your Mac, but starting up doesn’t progress, you may have a problem with damaged or incompatible startup items or software.

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copied from: If your Mac displays a blue screen at startup - Apple Support

Mac Problems: Stuck at the Blue or Black Screen

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Wenn du beim Versuch deinen Mac zu starten, einen leeren blauen Bildschirm oder ein buntes Windrad siehst, der Startvorgang jedoch nicht fortgesetzt wird, liegt möglicherweise ein Problem mit beschädigten oder nicht kompatiblen Startobjekten oder Softwarekomponenten vor.

...

aus: Beim Starten des Mac ist eine blaue Bildschirmanzeige zu sehen - Apple Support

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Answer 2

02. Apr. 2020 04:44 als Antwort auf Ravs

You're welcome 🙂

However, this really looks like the MacBook has to be serviced by Apple.

Mac Repair - Official Apple Support

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Answer 3

Ravs Autor

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02. Apr. 2020 04:07 als Antwort auf Ingo1127

Hey,

Thanks for your reply.

I have tried the methods mentioned in above mentioned articles. The problem is i am unable to see any bootable options or anything except the blue screen.

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Blue screen and system does not boot or shutdown.

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