Login iTunes / iCloud fails on Windows 10 with different user accounts

Dear community,


I have a new Windows 10 Computer with three accounts: may wife, myself (both administrator rights) and my daughter (family member).

I have installes iTunes for all three users, and iCloud for my daughter.


On my user everything is working perfect.

(also when installing iCloud on my user as a test)


When starting iTunes from my wife's or daughter's account it says "Filename already exists" (but does start).

When trying to login with the Apple ID of my wife's iTunes respectively my daughter's iTunes or iCloud both applications refuse with the error message "Authorisation failed. Operation could not be completed."


I have tried both the Windows iTunes app and standalone version, de-installed according to the different ways I found on the internet (complete uninstallation of iTunes including Bonjour etc., respectively using get-appxpackage remove), created a new local administrator user with only iCloud installed - always the same behaviour.


Logging into the web application with the different Apple IDs works fine.


Having spend several days on Google, I could not find any answer that worked for me.

Can anybody from the Community help?


Isn't that a challenge for Turingtest2? :-)


Thanks for your help.

Hunsitho

Gepostet am 04. Apr. 2020 03:58

Antworten
Frage gekennzeichnet als Höchstrangige Antwort

Gepostet am 10. Apr. 2020 05:36

SOLVED!!


After many days of research on the internet I stumbled over the following post:

https://support.apple.com/el-gr/HT203160


"Remove the SC Info folder".


I do not know if it was the removal of the folder itself, or the fact that for doing so I had to grant administrator access to that folder


"ProgramData\Apple Computer\iTunes"


to my wife (despite having an administrator account) and my daughter. In any case, having followed the procedure and having deleted the SC Info folder, autorisation of the computer and logging into the respective Apple accounts has worked flawlessly afterwards.


One IT issue less - I hope that this is useful for anybody else.


:-)

Hunsitho

3 Antworten
Frage gekennzeichnet als Höchstrangige Antwort

10. Apr. 2020 05:36 als Antwort auf Hunsitho

SOLVED!!


After many days of research on the internet I stumbled over the following post:

https://support.apple.com/el-gr/HT203160


"Remove the SC Info folder".


I do not know if it was the removal of the folder itself, or the fact that for doing so I had to grant administrator access to that folder


"ProgramData\Apple Computer\iTunes"


to my wife (despite having an administrator account) and my daughter. In any case, having followed the procedure and having deleted the SC Info folder, autorisation of the computer and logging into the respective Apple accounts has worked flawlessly afterwards.


One IT issue less - I hope that this is useful for anybody else.


:-)

Hunsitho

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Login iTunes / iCloud fails on Windows 10 with different user accounts

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