MacBookPro replacement - several issues

Hello everyone, I never thought I'd be asking this question regarding an apple product but unfortunately I have to.

I have a MacBook Pro 2017 that has been plagued with issues, mainly:


  • Random crashes (for which I've sent all the reports), the main cause seems to be cpu panic and I've seen some kernel and ssd errors as well;
  • Horrible coil noise coming from what I suspect the fans;
  • As of now I have two keyboard keys for which the paint is smudged and 3 others that have simply came of loose...;
  • Keys get stuck and I have to blow them to get them unstuck;
  • Lately I've woken up to a question mark on the computer, I've done all the steps given by support but the random crashes continue and the question mark pops up again sometimes;


At this point I do feel I was cheated with this product, never in a million years I'd imagine that I would get a product that I couldn't use a dongle with because the wifi just stops working, that I have to blow some air on the keyboard or clean the microfone because you sound like you're "under water", and a product that lately proves to be a risk for my profession given that any given moment it could crash in the middle of something important.


My MacBook was bought on June 26th of 2018 so the product warranty of 2 years is still valid, taking in consideration all of the issues mentioned above, does apple offer any "replacement" service for faulty devices?


Much appreciated

Publicado em 7/04/2020 03:55

Responder

Perguntas semelhantes

1 resposta

8/04/2020 17:44 em resposta a MrToxy

Ola MrToxy

Escreva em portugues aqui

A garantia se limita a 1 ano, se passou e reparo pago

Serviço e reparo do Mac

Todos os programas de qualidades estão aqui

Programas de extensão de reparo e troca - Suporte da Apple

Quer fazer uma reclamação, sugestão ou elogio:? segue o link

http://www.apple.com/br/contact/feedback.html

  Atenciosamente,

  DaveGrohl666

Esta conversa foi encerrada pelo sistema ou pela equipe da comunidade. Você pode votar em quaisquer publicações que considerar úteis ou pesquisar outras respostas na Comunidade.

MacBookPro replacement - several issues

Bem-vindo à Comunidade de Suporte da Apple
Um fórum onde os clientes da Apple ajudam uns aos outros com seus produtos. Use sua conta Apple para começar.